In the News

MobileSyrup: Rogers, Bell, Telus to CRTC: no evidence of widespread sales practice problem

Roughly two weeks after Canada’s Big Three carriers refuted claims of aggressive or misleading telecom sales practices in a Canadian Radio-television and Telecommunications Commission (CRTC) request for information, Rogers, Bell and Telus have filed new documents doubling down on their belief that there is no unsavoury telecom sales problem in Canada.


The Globe and Mail: Topping the list of must-have school supplies: internet access

This September, there are only two students in Riham Mohamed’s house, instead of three. She’s the one not going back to school: Ms. Mohamed is finally licensed as a pharmacist in Canada, able to practice the profession that she held in her home country of Egypt.

It was a long journey. Ms. Mohamed is a single mother, and settled with her two children, now 14 and 11, in Mississauga when she immigrated in 2012. She paid her bills working part-time for minimum wage as a pharmacy assistant, while also studying part-time at the University of Toronto. To afford tuition, she took out a $17,000 loan, which isn’t much less than her annual income.

VICTORY! $80 million in savings for low-income families with $10/month internet but our campaign will continue

On June 6, the Honourable Navdeep Bains, Minister of Innovation, Science and Economic Development marked a significant step towards realizing ACORN’s Internet for All campaign, as he announced a new program offering affordable internet for low-income households. The Connecting Families program targets National Child Benefit recipients and provides 10mbps internet with 100gb usage for $10 per month. Around 220,000 households - up to 600,000 people - are expected to benefit, keeping approximately $80million in the pockets of low-income parents.

Toronto Star: Rogers broke promise on credit check, lawsuit claims

Rogers has admitted in court documents that it ran a credit check on a low-income customer – despite advertising that it wouldn’t.

In both ads and statements to the media, including the Star, Rogers said credit checks would not be required for customers to enroll in its “Connected for Success” program, which provides internet service for customers in subsidized housing for just $9.99 a month. Today, around 16,000 households are connected to the internet service.

In a lawsuit now before the courts, the telecommunications giant has acknowledged that it ran a credit check on Abdullahi Hassan anyway – and defends its right to do so.

The Strand: #Internetforall: Why Wifi is a Necessity, Not a Luxury

InternetThe internet is integral to society—in 2016, the United Nations classified access to the internet as a human right, and cutting or censoring the internet by states is illegal. Yet, according to the World Economic Forum, 3.9 billion people (52 percent of the world’s population) are denied access to it. #InternetForAll is a movement to provide everyone with home internet.

This is not only a phenomenon that occurs in developing countries; Statistics Canada shows that 42 percent of families in the lowest Canadian income quartile do not have internet at home. In fact, Canada is the only G7 nation without a national broadband plan, making it harder for lower-income Canadians to utilize the full resources of our 21st century society.